• All of our ginseng products are directly from Canadian ginseng farms in Ontario, Canada. This area is globally famous for growing high quality American Ginseng;

• We only sell top quality product. The stringent control measures applied in each step of our business process ensure consistency of product quality;

• Ginseng from our company was harvested in November 2023, the freshest on global ginseng market today. The fresher a ginseng root, the richer nutrition it contains.

• Our ginseng is directly from our farms. We have significant cost advantages;

• We continuously improve our business process and pass the savings to our clients;

• The mission of our company is to bring our superior quality American Ginseng to global clients at reasonable price.

• COA (certificates of analysis) by top testing labs provide very objective information about product quality. Big companies usually have their products fully tested. To access our COA, please click here and go to the bottom part.
• If a company cannot provide your COA, you can only make preliminary judgement from product appearance and taste.

Features of quality ginseng include:

• Looks very fresh with clear lines on the epidermis;
• Light yellow colour, without black or dark coloured scars;
• Dense and hard texture;
• Rhizome (Neck) is kept for each ginseng root. With a rhizome ginseng age can be determined;
• Tastes pure and smooth.

The age of a ginseng room can be determined by checking its rhizome.

Five years old ginseng root has 1 bud at the top and 4 bud scale scars below; Four years old ginseng root has 1 bud and 3 bud scale scars; and 3 yeas old ginseng root has 1 bud and only 2 bud scale scars.

Our ginseng testing covers nutritive index and food safety index.

Total ginsenosides report indicates nutrition level of our ginseng root. Ginsenoside is a fundamental nutritional element in ginseng root. The higher ginsenoside a ginseng root contains, the better.

Food safety index is covered in two reports:

• Heavy metal testing report: Arsenic, Cadmium, Lead, and Mercury are very toxic and can cause serious poisoning, so heavy metal level must be very low in food. For reference, US FDA (Food and Drug Administration) requires heavy metal within the following level for food color addictive to be exempted from certification: Arsenic<2 PP; Cadmium<0.5 PPM; Lead<5 PPM; and Mercury<1 PPM.
• Pesticide residue testing report: This report indicates the residual level of 18 pesticides.

Quality is our top priority. Each year we have our ginseng roots fully tested by prestigious testing labs. We also publish the complete testing results on our website for customer’s reference.

Growing time is one of the top 3 factors that impact ginseng quality, along with growing environment and growing techniques. Ginseng with longer growing period normally has richer nutrition, hence better quality.

American Ginseng on the market is normally 3 years to 5 years old. The proportion of 3, 4 and 5 years old ginseng roots based on yield volume is about 30%+; 60%+, and 3%-5% respectively.

3 years old ginseng tastes sweet and a bit astringent as it is not fully grown; 4 years old ginseng tastes sweet and smooth; and 5 years old ginseng tastes sweet and a bit bitter due to its higher concentration of ginsenosides.

Yes, it is possible.

Depends on where ginseng is grown, growing techniques applied, growing time, and processing technology, the quality can be very different.

Traditional view is that chunky part of a ginseng root holds proportionally more nutrition. As a result, Chunky ginseng is the most expensive, followed by long ginseng, and then prongy ginseng;

Moreover, unlike long ginseng and prongy, chunky ginseng is very limited in quantity. This drives chunky ginseng’s price higher than long or prongy ones.

No, no farms in North America will grow any ginseng for 6 years or longer;

From year 5 to year 6, ginseng will face exponentially higher risk of getting diseases which hurt yield. Due to such risks, it is not financially feasible for ginseng farms to grow ginseng for over 5 years.

However during the past 40 years, 6-year old ginseng did appear twice. That was because price was incredibly low due to heavy oversupply and farmers had no incentive to harvest. They left 5 year old ginseng root in field hoping for a price re-balance in the next year.

Today global demand for ginseng has been consistently growing. Tight market and high price drive farmers to dig ginseng earlier than they used to do.

If any company claims that it carries 6-year old or older ginseng roots, please make sure the information is accurate.

We understand our customers’ needs, so we make the product packaging simple and nice (please refer to packaging pictures in detailed description of a product);

Our food-grade packaging material is specifically designed for food industry;

Bubble wrap is used for parcel packaging to minimize risks of damage during product delivery;

Each of our products is sealed for quality assurance.

•Panaquilon, the main nutritional element of ginseng, usually gets partly distilled and oxidized after a root is sliced. Because of that, we recommend to buy whole ginseng root for nutrition preservation, and slice it at the time to use.

•For customer’s convenience, we started providing ginseng slice since December 2013. To minimize nutrition loss, we do not slice ginseng root until an order is received. We also limit weight of ginseng slice within 100 grams per airtight bottle for the balance of nutrition preserving and convenience of use;

•It is highly recommended to finish the ginseng slice in six months once a bottle is opened.

As the texture of our ginseng root is very hard, it is highly recommended to use proper machinery to slice or grind. Traditional herbal medicine stores usually have such equipment and can help you.

If there is no such store near you, the alternative solution is to steam a ginseng root for 10 to 20 minutes (depends on the size of the root). After steaming, a root turns soft and can be cut into pieces.

We highly recommend that each time you slice or grind ginseng roots for the volume good for 2 months’ use. The by batch processing approach helps minimize nutrition loss so you get the most health benefits.

At Canadian Ginseng Farm, quality is the top priority.

To preserve nutrition of a ginseng root after it is sliced, airtight packaging is critical. Bottles by far excel gift boxes from ginseng preservation perspective.

We provide true and fair information about our product and service to help clients make proper purchase decisions.

All the product pictures on our website are directly taken from our products, naturally reflecting ginseng color, size, shape, freshness and packaging.

Normally an adult consumes 2LBs (908 grams) of ginseng root in a year (3 to 5 grams a day, and 4 to 5 times a week). You can determine purchase quantity based on this standard.

In a cool and dry place, ginseng root can be kept for up to 3 years without losing noticeable level of nutrition. After that, nutrition loss will significantly accelerate. As we harvest ginseng root in November every year, we recommend our clients to buy volume sufficient for one year use.

Whether ginseng is used daily or not is not critical. What is important is appropriate dosage.

Dosage for an adult varies depending on how it is consumed. Usually the quantity should be between 3 to 5 grams a person a day. The quantity should be a bit lower if ginseng is consumed as powder, and higher when made for soup;

Please avoid drinking tea or having radish when take ginseng.

You can buy ginseng from us in two ways:

•If you live close to our company or agents, please visit the store directly;

•Otherwise, please order online. We will ship product to you via express delivery service.

Our official website: www.CanadianGinsengFarm.com

Our e-store on Alibaba: http://CanadaFood.Taobao.com/

Keeping price as low as possible and being fair to everyone are our business principles.

We believe setting a high price then giving customers discount to keep them happy is just a number game. Rather than waste time on such game, we consistently put all our time and efforts into quality improvement and service enhancement.

Interestingly, in most cases our regular price has by far beaten discounted price of other companies.

“Super Value Ginseng” is our product line for customers who would like to get the best value. Products from this line are very lightly processed to save labour cost and are priced at ultra low margin.

The significant price gap is mainly caused by multiple layers in global ginseng distribution channel. Usually ginseng roots need to go through 5 to 8 stops(agents) before they eventually come to end consumers. For each stop(agent) ginseng roots go through, there is a handling fee and profit markup.

When you directly order product from us, all such stops are saved. This not only helps you save money, but helps you get fresher product.

It is legal for a traveller to bring up to 10 pounds of ginseng to another country. 10 pounds is also the maximum quantity a CITES (Export Permit) allows a customer to carry for personal consumption purpose.

No. You do not need to pay such tax as ginseng root is a farm product.

We closely monitor ginseng price on the global market, and continuously improve our operation efficiency so that we always stay competitive. The chance for you to be in such situation is very low.

However if this does happen, we will be very glad to match the competitor’s price and even offer you 10% of the price gap as incentive.

You also can choose to return the product within 30 days for full refund as long as the product packaging is not opened.

For your convenience, we can take payment in three ways:

•Regular Credit Card (Through PayPal, no PayPal account required);

•PayPal (Through Paypal, if you already have a PayPal account);

•AliPay (If you have an AliPay account).

Whichever way you choose to make payment, we will not charge any extra fees. Moreover, all the transactions are processed through independent third-party platforms (PayPal or AliPay). Nobody else including our company has any access to your credit card information or PayPal/AliPay account information. This is to ensure the highest level of security for our clients’ card/account information.

Please note that when your credit card is not denominated in US Dollar or Canadian Dollar, your credit card issuer may charge your exchange rate fee (or currency conversion fee) at 0.2% to 3.0%. If you have any questions, please contact your credit card issuer directly.

For US and Canadian clients, delivery is free to USA and Canada if order is over $150. If order amount is below $150, a $15 fee will be applied.

Delivery fee for all other international markets, such as China, Hong Kong, Taiwan, Australia, and Germany, will be automatically calculated based on gross weight and displayed to you before you proceed to payment.

As the international delivery fee is based on gross weight, you can choose product with simple and light packaging to save delivery fee. For example, the Super Value Pack ginseng is a great choice. For 908 grams ginseng, packaging material weight is only 32 grams.

In most countries (such as USA, Japan, China, Australia, and Singapore), customs does NOT charge duty or other taxes for buying small quantity ginseng (less than 10 pounds) from our farm.

However, in some countries (such as UK and South Africa), taxes will be applied. Such taxes are NOT included in our price or delivery fee. .

Our price is very transparent. There are no hidden fees.

For customers in Canada and USA, no duty, VAT or document fees for the purchase of our products;

For customers from other countries/regions, some other taxes and fees may apply, depends on local laws/regulations.

For deliveries within Canada, we partner with Canada Post, Purolator, and UPS;

For deliveries to the US, Canada Post and then transferred to United States Postal Service;

For deliveries to China, Crazy Express and then transferred to EMS;

For other regions, Canada Post, DHL, and UPS.

In Canada or the USA, it takes one to five business days to deliver, depends on the destination;

Out of North America, it can take five to fifteen business days.

If you place order on this website (our official website), the products have to be shipped from our distribution center in Mississauga, Ontario, Canada.

If you need to receive our products faster, you can place order on our e-store at Alibaba: http://CanadaFood.Taobao.com/

Please note the Taobao e-store only carries 12 most popular products, while our official website carries about 70 products.

As a company committed to offering superior quality American ginseng to our clients all over the world, we choose the most reliable courier to deliver product. Our couriers track status of delivery from beginning to end, and provide full visibility to our clients.

In case a parcel is damaged or missing (probability is 2 of 10,000), our company, NOT our clients, will take all the risk. Besides providing clear details of the damage or loss, we will re-send product to ensure clients receive what they have ordered.

Yes, for sure.

We provide CITES (the Convention on International Trade in Endangered Species of Wild Fauna and Flora, also called Export Permit) to each of our customers. Our CITES is issued by Environment Canada. The CITES is generally accepted by all membership counties. Currently CITES has been among conservation agreements with 183 countries. To check the membership countries, please click the link.

With our CITES, you can bring ginseng roots to any of these 183 countries.

Yes, the CITES will provide with no charge.

We provide CITES to every customer for free. This is our responsibility.

100% satisfaction is our commitment.

If you are not 100% satisfied with our product, we encourage you to return it within 30 days after purchase. 

Product Return Address: 

For Product Return Within Canada: Customer Service,1675 The Chase, Unit 13,Mississauga, Ontario, Canada L5M 5Y7 Tel:416-800-9180

For Product Return Out of Canada: We will provide a return address in the same country as the customer. This will effectively simplifies return process and saves shipping fee.

Please note delivery fee for return needs to be paid by clients.

All products that have not been opened can be returned within 30 days after purchase.

Sure. We encourage our clients to provide feedbacks for other’s reference. Product reviews can be made on the product page of our official website.

A client’s review should be independent and objective. It is immoral for a business to influence its client’s review by offering discounts or any other forms of benefits, particularly when such reviews are referred by other clients to make purchase decisions.

Therefore, we will NOT offer discount for positive review providers, or hesitant to provide best products and services to negative commenters as long as the review is true and fair.

If your order is over 100 pounds, we will offer you wholesale discount. For more details, please contact our sales department directly.